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FAQ's

Some frequently asked questions and info you might like to know before you get out into the water.

 

What should I wear when I go kayaking?

Come prepared to get a little wet from the drip of your paddle and be out in the sun. Dress for the weather. Lightwieght, synthetic clothing is best. Sunglasses, sunblock and a hat. You can bring cameras, but they do have the possibility of getting wet, so bring a water proof bag.

What should I bring?

Bring fluids and snacks if you plan on being out for an extended period of time.  A camera is great to bring when you are out on the water, we recommend having it in a water proof bag. We highly recommend staying hydrated, bring ample water, to reduce heat exhaustion.  We do carry water and power bars at most of our locations. 

What if I don't want to bring my keys or other valuables with me while kayaking?

We have storage cubbies at each of our locations, in case you want to leave something behind, or don't want it to get wet.  Anything you bring on the water has the potential to get wet.  We have zip lock baggies available to you, keep in mind, they are water resistant, not water proof.  We do have water proof dry bags available for rent.

What time should I arrive before the event?

You must arrive at least 15 minutes prior to the event.  Be sure to plan ahead for traffic, and we have plenty of free parking at the river and Montrose beach.  For Lake tours at North Ave. beach, there is a pay lot.  We recommend riding your bike if possible.

Weather and cancellations:

We make the call on weather at the time we start the tour or class. Predictions don't mean anything in Chicago, so come prepared to paddle. If at the time we start the event, there are any signs of severe weather, we will then cancel and reschedule.  If we cancel due to weather, you will have a rain check to reschedule for another date of your choice.

Cancellations for a kayaking event:

Cancellations must be made 7 days prior to an event for a full refund.

Rescheduling a kayaking event:

Rescheduling for an event must be made at least 48 hrs in advance.  There is a $25 rescheduling fee per boat for cancelations within 48 hrs. of your tour or lesson.

Registration questions:

To guarantee a spot on one of our tours or lessons, please register 3 - 7 days in advance.  Registration can be done by clicking on the date and time of the tour or class you want.

PayPal:

Our payment gateway is through PayPal.  You do not need to sign up with PayPal in order to register.  Just click "Don't have a PayPal account"  and you can pay with a credit or debit card.

Alcohol:

We have a strict no alcohol policy. For your own safety, there is no alcohol allowed.  If you come to us intoxicated, you will be turned away.

Parking:

There is free parking at our river location and Montrose beach.  North Ave. beach has a pay lot at the beach or you can park at the Lincoln Park Zoo.  If possible, we recommend riding your bike.

Waivers:

Download our tour waiver

Download our rental waiver

 

If you have any further questions, please email us. Due to the large amount of e-mails we receive, we will get back to you as soon as we can.